Terms and conditions

Privacy policy

Social media guidelines

Palm View Collective on Social Media

These guidelines apply to anyone who would like to comment, post, tag, mention or message on our pages.

The Marketing Team at Palm View Collective (PVC) is responsible for several different social media accounts on a variety of platforms. We respect everyone’s right to express their thoughts and opinions and encourage constructive conversations on our social media channels, but we do ask that your contributions comply with our Social Media Guidelines. We welcome your feedback, both positive and negative, and will endeavour to respond to your comments when you’d expect us to. We’d rather not have to delete anything, but we will remove any posts that don’t adhere to our guidelines and to block anyone who violates them repeatedly. Specifically, we do not tolerate these kinds of posts:

  • Defamatory, obscene, offensive or violent language and/or images.
  • Trolling, spamming, fraudulent or deliberately misleading posts.
  • Repetitive or continuous posts, including complaints that have already been responded to by us.
  • Attacks on specific groups or any comments meant to harass, threaten or abuse an individual.
  • Hateful or discriminatory comments regarding race, ethnicity, religion, gender, disability, sexual orientation or political beliefs.
  • Links or comments containing sexually explicit content material.
  • Websites or files containing viruses that could damage the operation of other people’s computers or mobile devices.
  • Commercial solicitations or requests for donations.
  • Unreasonable or inappropriate disclosure of someone else’s personal information.
  • Content that is primarily aimed to discredit our staff members or our company, without reason.

Please don’t include any personal or sensitive information (such as your credit card details, booking reference, email address, phone number, passport or drivers’ licence details) in public posts or comments. For us to provide assistance on Facebook Messenger or Direct Message for Instagram, we may request personal information in relation to a booking, but we’ll never request your credit card information through these channels. Please refer to our Privacy Policy to help you to understand how we manage your personal information. It is important to note that postings or comments by users on our social pages do not necessarily reflect the opinions of PVC, nor does PVC confirm their accuracy.

If you have concerns about our social media pages, please email manager@palmviewcollective.com.au

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User Generated Content Conditions

If you post a photo or video to social media and include #palmviewcollective, #PVCElizabethBay or tag PVC in your photo, then are you granting Palm View Collective (ABN 43 603 798 787) a non-exclusive, royalty-free, worldwide, revocable, non-transferable, perpetual licence to use, modify, delete from, add to, publicly display and reproduce, your photo, including without limitation, in any online media formats and through any social media channels, pages or accounts. PVC does NOT claim ANY ownership rights in photos that are tagged with #palmviewcollective, #PVCElizabethBay or @palmviewcollective. You are able to revoke this licence at any time by contacting Palm View Collective in writing to manager@palmviewcollective.com.au and informing us that you no longer want us to use your photo.